Pusaram

Fake links, fake websites and fake helplines

A message or search result leads to a copy of a real site or to a false customer-care number.

How it works

  • You receive an SMS or email with a link about a delivery, tax refund, electricity bill or account problem.
  • The link opens a convincing copy of a real site that captures what you type.
  • Fraudsters also place fake customer-care numbers in search results and maps, then ask for card details or remote access.

Warning signs

  • Unexpected links, especially shortened ones.
  • Small spelling differences in web addresses.
  • Pressure to log in or pay urgently.
  • Customer-care numbers found from a search rather than from the official site or your card.

What to do

  • Type the website address yourself or use the official app.
  • Do not click links in unexpected messages.
  • Get customer-care numbers from the official site or from the back of your card.

A made-up example of what you might hear

'Your electricity connection will be disconnected tonight because of an unpaid bill. Update now: (link).'

If you already paid or shared a code

  • Call your bank or card issuer straight away and ask them to block the card, account or payment. Use the number on the card or the official website.
  • Change passwords for any account that may be affected, starting with email and banking. Turn on two-step verification.
  • Report it to the authorities (see the list below). Keep screenshots, phone numbers, account details, transaction IDs and times.

Where to report

Author and editorial reviewer: Prashant Nandkishor Maheshwari, 2026-10-18. Education only. Rules and reporting channels differ by country.