Pusaram

Remote-access and tech-support calls

Someone asks you to install an app so they can 'fix' a problem and then they can see your screen.

How it works

  • A pop-up or call says your device has a virus, or that a refund is owed to you and you need to install a screen-sharing app.
  • Once installed, the caller can see your screen, including banking apps and codes, and may move money while you watch.
  • They may show a fake screen suggesting you were accidentally sent too much and ask you to send money back.

Warning signs

  • Unsolicited calls about your device or a refund.
  • A request to install screen-sharing or remote-control software.
  • Being told to log in to online banking while they are connected.

What to do

  • Never install remote-access software for someone who contacted you.
  • Hang up. If you did, disconnect from the internet, uninstall the app and call your bank.
  • Run a security check on the device and change your passwords from a clean device.

A made-up example of what you might hear

'We have detected a security issue on your phone. Please install this support app so that our engineer can fix it for free.'

If you already paid or shared a code

  • Call your bank or card issuer straight away and ask them to block the card, account or payment. Use the number on the card or the official website.
  • Change passwords for any account that may be affected, starting with email and banking. Turn on two-step verification.
  • Report it to the authorities (see the list below). Keep screenshots, phone numbers, account details, transaction IDs and times.

Where to report

Author and editorial reviewer: Prashant Nandkishor Maheshwari, 2026-10-18. Education only. Rules and reporting channels differ by country.